Frequently Asked Questions

After your order is placed, you should receive a confirmation email containing your order number and purchase details. Check that the email used at checkout is correct, review your spam or junk folder, and contact support@maisonsole.me if the message is still missing.

Check your spam, junk, promotions and other filtered folders. If you still cannot find it, email support@maisonsole.me with your full name, checkout email, approximate order time and payment reference if available. Our team will help locate the order and resend the confirmation where possible.

Contact support@maisonsole.me as soon as possible with your order number and the requested change. We will do our best to help before processing or shipment begins, but changes may no longer be possible once an order has been processed or dispatched.

Contact support@maisonsole.me as soon as possible. Cancellation is generally easiest before fulfillment or shipment. If the order has already been dispatched, cancellation may no longer be possible and the return procedure may apply instead.

Contact support@maisonsole.me promptly with your order number, a description of the issue, clear photos of the items received, and photos of the package and shipping label where relevant. Once verified, we will review the appropriate solution under our policies.

Yes. Email support@maisonsole.me with the product or style name, reference photos or link, preferred color and size. Our team will check whether the Gucci shoe model or colorway can be sourced.

Maison Sole focuses on high-end replica Gucci shoes. We select footwear with close attention to materials, shape, proportions, stitching, hardware, color, finishing and overall construction.

“1:1” is commonly used in the replica market for products that aim to closely reproduce a design's overall appearance, proportions, materials, details and finishing. It does not mean every product is completely identical to an authentic retail item in every possible respect. Maison Sole uses quality-focused sourcing and pre-shipment inspection to maintain consistent standards.

Our review may consider materials, shape and proportions, stitching, hardware, colors and patterns, finishing, overall construction, and visible defects or inconsistencies. Orders are checked again before shipment to help identify visible quality issues.

Contact support@maisonsole.me as soon as possible with your order number, clear photos of the issue, photos of damaged packaging where applicable and a short description. We will review the case under our return, refund and shipping policies.

Yes. Contact support@maisonsole.me . Depending on availability, our team may help with product details, color information, size guidance, style availability, sourcing and reference photos.

Use the size information on the relevant product page. Sizing can vary between styles, so the product size guide should take priority over the size you normally wear. Contact support@maisonsole.me before ordering if you are unsure.

Where applicable, we provide information comparing common international sizing systems. Conversions can vary by model, so the size guide on the individual product page should take priority.

Email your usual EU, US or UK size, foot length in centimeters, the specific product, and any concerns such as wide feet or a preference for a looser fit to support@maisonsole.me .

Available payment methods are displayed during checkout and may vary by order, location and current payment configuration. Follow only methods shown or confirmed by Maison Sole, and contact support@maisonsole.me before sending funds through any other method.

Where supported by the available payment provider, credit or debit card payment may be available. Follow the options displayed during checkout or contact support@maisonsole.me if you are unsure.

Unless otherwise stated, prices are shown in US Dollars (USD). Your bank or payment provider may convert the amount into your local currency and apply its own exchange rate or conversion fee.

Maison Sole uses secure website technology to help protect information transmitted through the storefront. Confirm that you are visiting the correct Maison Sole website and never send sensitive payment information through an unverified third party.

We treat customer information as private and use it to process orders, provide support, deliver purchases, prevent fraud and meet applicable legal requirements. Please read the Maison Sole Privacy Policy for full details.

Maison Sole ships to many countries and regions. Availability depends on destination, carrier service, local restrictions and product availability. Contact support@maisonsole.me before ordering if you are unsure about your country.

Most standard orders may qualify for free international shipping. The shipping options and any charges shown during checkout are the final reference for your order.

Processing time varies with product availability, quality inspection, weekends, public holidays and order volume. When your order ships, tracking information will be emailed when available.

A typical international shipment may take approximately 7–20 business days after dispatch. This is an estimate, not a guaranteed date. Customs, weather, carrier backlogs, holidays, local conditions and remote destinations can cause delays.

The carrier varies by destination and shipping route and may be an international or local logistics provider. The carrier for your order will normally appear in the tracking information after processing.

Yes. Tracking information is normally sent to the email used for the order after shipment. Please make sure your email address is correct.

The first tracking event may take approximately 48–72 hours, and sometimes longer, to appear after the number is generated. This does not necessarily mean the package has not shipped.

Allow a few days for the carrier system to register the shipment. If no update appears after a reasonable period, email support@maisonsole.me with your order and tracking numbers.

Updates can pause while a package moves between countries or hubs, waits for customs, travels between carrier facilities or awaits a local scan. If the status remains unchanged for an unusually long time, contact our support team.

Contact support@maisonsole.me immediately with your order number, incorrect address and complete corrected address. We will try to update it before processing or shipment, but changes may not be possible after dispatch.

Customers must provide a complete, accurate address. If a parcel is undeliverable or returned because of incorrect details, additional shipping costs may apply before reshipment. Maison Sole cannot guarantee recovery or replacement when a parcel is delivered incorrectly because of an address supplied incorrectly by the customer.

Contact support@maisonsole.me . We may need to wait until the carrier officially considers the parcel lost. Once confirmed, Maison Sole will review the case under the applicable shipping and refund policy; the resolution may include replacement, reshipment or refund where applicable.

Photograph the outside of the parcel, shipping label, damaged packaging and damaged product, then contact support@maisonsole.me promptly. Keep all packaging until the case has been reviewed.

Check the delivery area, ask household members, reception, neighbors or building management, look for a pickup-location notice, and contact the local carrier. If it remains missing, email support@maisonsole.me so we can review the available shipping information.

Import tax, VAT, customs duty and local fees depend on destination rules. Unless checkout or the Shipping Policy says otherwise, customers may be responsible for charges assessed by local authorities. Maison Sole does not control government customs assessments.

Yes. International parcels may be selected for customs inspection, which can delay delivery. Customs processing times are outside the direct control of Maison Sole and the carrier.

Follow the instructions from the carrier or local customs authority. If order documentation is required, email support@maisonsole.me and our team will review what assistance can be provided.

Contact support@maisonsole.me . Customs cases vary by destination and circumstance, so we will review the shipment and available options under the Maison Sole shipping, return and refund policies.

Maison Sole may accept eligible returns within the period stated in our Return Policy. Products generally must be unworn, unused, in original condition, with original packaging and accessories, and accompanied by relevant order information. Review the current Return Policy before sending anything back.

Contact support@maisonsole.me before sending an item. Include the order number, item, return reason and photos where relevant. If approved, our team will provide instructions. Unauthorized returns may not be accepted.

Change-of-mind eligibility depends on the current Maison Sole Return Policy and the condition of the item. Contact support@maisonsole.me before returning anything.

Exchange availability depends on return eligibility, product condition, replacement stock and size or style availability. Contact our support team and we will explain the available options.

Normally, footwear must be unworn and unused unless the return relates to an accepted defect or quality issue. Try shoes indoors on a clean surface until you are sure you wish to keep them.

After an approved return is received and inspected, Maison Sole processes the refund under the Refund Policy. Your bank, card issuer, PayPal or other provider may need additional time to post the funds.

Where possible, approved refunds are normally returned through the original payment method. Specific handling may vary with the payment method and circumstances.

If an order has shipped, it may need to be delivered and returned before a refund can be completed. Contact support@maisonsole.me for help with your order.

Email support@maisonsole.me . You may also use the contact form or live chat if those options are available on the Maison Sole website.

Most inquiries should receive a response within a few hours during normal support periods, and we aim to respond within 24 hours. Weekends, holidays, major promotions and unusually high demand may extend that time.

For faster help, include the order number where applicable, checkout email, product name or link, a clear description, relevant photos and the tracking number for shipping questions.

Maison Sole may offer special pricing for qualifying bulk orders. Email support@maisonsole.me with the styles, quantity, destination country, preferred sizes and sourcing requirements so our team can review the request.

Depending on the order and availability, mixed styles, colors and sizes may be possible. Send your proposed order list to our support team for confirmation.

Maison Sole is open to discussing suitable bulk purchasing and business cooperation opportunities. Email support@maisonsole.me with information about your requirements.