Privacy Policy

Information We Collect

We may collect personal information that you provide directly to us, information generated when you use our website, and limited information received from third-party service providers.

Depending on how you interact with Maison Sole, this information may include the following.

Personal Identification Information

We may collect:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Country or region
• Account information
• Order information

Purchase and Transaction Information

When you place an order, we may collect information relating to:

• Products purchased
• Product size, color, or variation
• Order number
• Order value
• Payment status
• Shipping method
• Delivery status
• Returns, refunds, and exchanges

Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method you use, your payment provider may collect information such as:

• Credit or debit card information
• PayPal account information
• Billing information
• Transaction identifiers
• Payment authentication information

Maison Sole does not necessarily receive or store complete payment card details where those details are processed directly by a third-party payment provider.

The information available to us may instead include transaction status, payment method, billing details, and limited payment-related identifiers.

Account Information

If you create a Maison Sole customer account, we may collect:

• Name
• Email address
• Saved addresses
• Order history
• Account preferences
• Authentication-related information

Customer Support Information

If you contact us by email, live chat, contact form, or another support channel, we may collect:

• Your contact details
• Order number
• Messages and correspondence
• Product questions
• Photos or videos you provide
• Return or refund information
• Shipping or tracking information
• Other information you voluntarily provide

Technical and Usage Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Approximate location derived from IP address
• Website interactions
• Cookie identifiers
• Session information

This information helps us operate, protect, analyze, and improve our website.

How We Collect Information

We may collect information when you:

• Visit the Maison Sole website
• Create an account
• Place an order
• Add items to your cart
• Save a shipping address
• Contact customer support
• Request product information
• Submit a return or refund request
• Subscribe to our newsletter
• Participate in a promotion
• Complete a form
• Communicate with us by email or live chat
• Interact with cookies or similar technologies

Where appropriate, we may also receive limited information from service providers involved in operating our business, such as payment processors, shipping providers, analytics providers, fraud-prevention services, and ecommerce infrastructure providers.

Why We Use Personal Information

Maison Sole may use personal information for purposes including:

Processing Orders

We use customer information to:

• Confirm orders
• Process transactions
• Prepare purchases
• Verify order details
• Arrange shipment
• Provide tracking information
• Deliver purchases

Providing Customer Support

We may use information to:

• Respond to questions
• Help with product selection
• Provide sizing assistance
• Check product availability
• Assist with order changes
• Investigate shipping problems
• Process returns
• Process refunds or exchanges
• Resolve complaints

Managing Customer Accounts

Where account functionality is available, we may use personal information to:

• Create and maintain accounts
• Save customer preferences
• Store shipping addresses
• Display order history
• Authenticate account access

Operating and Improving Our Website

We may use website and usage information to:

• Maintain website functionality
• Improve usability
• Understand how customers use our website
• Identify technical problems
• Improve navigation and checkout
• Analyze website performance

Security and Fraud Prevention

We may process certain information where reasonably necessary to:

• Protect customer accounts
• Prevent fraudulent transactions
• Detect suspicious activity
• Protect our systems
• Prevent misuse of our services
• Investigate security incidents

Marketing and Communications

Where permitted and where appropriate, we may use your contact information to send:

• Product updates
• New arrival announcements
• Promotional offers
• Newsletter communications
• Other Maison Sole marketing messages

You can unsubscribe from promotional communications at any time.

Legal and Compliance Purposes

We may process or retain information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Resolve disputes
• Enforce agreements
• Protect our legal rights
• Maintain necessary business and transaction records

How We Share Personal Information

Maison Sole does not sell customer personal information merely for the purpose of allowing unrelated third parties to market their products directly to you.

However, operating an international ecommerce business requires us to share certain information with service providers that help us fulfill customer orders and operate our website.

We may share information with the following categories of recipients.

Payment Providers

Payment processors may receive information necessary to process, authenticate, and protect transactions.

Shipping and Logistics Providers

To deliver your order, shipping providers may receive information such as:

• Name
• Shipping address
• Telephone number
• Email address
• Shipment information

Ecommerce and Technology Providers

We may use third-party providers for services such as:

• Website hosting
• Ecommerce infrastructure
• Database hosting
• Email delivery
• Analytics
• Customer support
• Error monitoring
• Search
• Security
• Fraud prevention

These providers may process limited information necessary to provide their services.

Professional and Legal Service Providers

Where necessary, information may be shared with professional advisers, accountants, legal advisers, insurers, or other service providers supporting legitimate business operations.

Government or Regulatory Authorities

We may disclose information where required or permitted by applicable law, legal process, court order, governmental request, or regulatory obligation.

Business Transfers

If Maison Sole or part of our business is involved in a merger, acquisition, restructuring, sale, or transfer of assets, personal information may be transferred as part of that transaction subject to applicable requirements.

International Data Transfers

Maison Sole serves customers in multiple countries and regions.

As a result, personal information may be processed or stored in countries other than the country in which you live.

For example, information may be processed by:

• Ecommerce service providers
• Hosting providers
• Payment providers
• Shipping providers
• Customer support systems
• Analytics providers

Data protection laws may differ between countries.

Where reasonably required, we take appropriate steps to work with service providers that maintain suitable privacy and security practices.

Payment Security

Maison Sole uses third-party payment providers to process customer payments.

When payment information is entered into a third-party payment environment, that information may be transmitted directly to the payment provider rather than stored on Maison Sole servers.

We recommend that customers complete payments only through checkout methods displayed on the Maison Sole website or payment methods officially confirmed by our customer support team.

Maison Sole does not ask customers to send complete credit card information by email or ordinary customer-support messages.

Security of Your Information

We take reasonable technical and organizational measures designed to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Unauthorized disclosure
• Alteration
• Destruction

Depending on the systems involved, these measures may include:

• HTTPS encryption
• Access controls
• Authentication controls
• Secure third-party infrastructure
• Restricted access to customer information
• Security monitoring
• Appropriate administrative procedures

However, no website, database, network, or method of electronic transmission can be guaranteed to be completely secure.

Customers are also responsible for keeping their account credentials secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and maintaining orders
• Providing customer service
• Maintaining transaction records
• Handling returns and refunds
• Preventing fraud
• Resolving disputes
• Meeting accounting or legal obligations

Different types of information may be retained for different periods.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

Cookies and Similar Technologies

Maison Sole may use cookies and similar technologies to operate and improve the website.

Cookies are small data files stored on your browser or device.

We may use cookies for purposes such as:

• Keeping you signed in
• Maintaining shopping cart functionality
• Remembering preferences
• Supporting checkout functionality
• Measuring website usage
• Understanding visitor behavior
• Improving website performance
• Preventing fraud
• Supporting analytics

Depending on the services used by Maison Sole, third-party providers may also place or read cookies.

Types of Cookies We May Use

Essential Cookies

These cookies are required for important website functions such as:

• Shopping cart functionality
• Checkout
• Account authentication
• Security
• Session management

Disabling these cookies may prevent parts of the website from functioning correctly.

Analytics Cookies

Analytics cookies help us understand how visitors use Maison Sole, such as:

• Pages visited
• Time spent on pages
• Navigation behavior
• General website performance

Preference Cookies

These cookies may help remember settings such as:

• Language
• Region
• Display preferences
• Other website preferences

Marketing Cookies

Where used and permitted, marketing technologies may help measure advertising performance or deliver more relevant promotional content.

Managing Cookies

You can control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect:

• Shopping cart functionality
• Login
• Checkout
• Saved preferences
• Other website functions

Where legally required, Maison Sole may provide additional cookie consent controls.

Email Marketing

If you subscribe to the Maison Sole newsletter or otherwise consent to receive promotional communications, we may send you:

• New product announcements
• Promotions
• Special offers
• Store updates
• Other marketing communications

You can unsubscribe at any time using the unsubscribe option included in promotional emails.

You may also contact:

support@maisonsole.me

to request removal from promotional communications.

Unsubscribing from marketing emails does not prevent Maison Sole from sending necessary transactional communications relating to your orders, account, shipping, returns, refunds, or customer support.

Correcting Your Information

We want the personal information associated with your account or orders to be reasonably accurate.

If your personal information is incorrect or outdated, you may:

• Update available information through your customer account, where supported; or
• Contact support@maisonsole.me

Please contact us as quickly as possible if you need to correct shipping information associated with an active order.

Once an order has been shipped, changing the delivery information may no longer be possible.

Children’s Privacy

Maison Sole is not intended for children who are not legally permitted to purchase products or enter into online transactions in their jurisdiction.

We do not knowingly seek to collect personal information from children in circumstances where parental or legal consent would be required.

If you believe a child has provided personal information to Maison Sole improperly, please contact:

support@maisonsole.me

Third-Party Websites

The Maison Sole website may contain links to third-party websites or services.

Maison Sole is not responsible for the privacy practices, security, or content of websites operated by third parties.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Third-Party Services

Maison Sole may use third-party services to operate different parts of the Storefront.

Depending on the current technical configuration, these services may include providers supporting:

• Ecommerce infrastructure
• Payments
• Hosting
• Database services
• Email delivery
• Website analytics
• Address autocomplete
• Search
• Customer support
• Error monitoring
• Order tracking
• Shipping and fulfillment

Each third-party provider may process information according to its own privacy terms as well as its agreement with Maison Sole.

The exact providers used by Maison Sole may change over time as our Storefront and operations evolve.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• New website functionality
• New service providers
• Changes to our business practices
• Legal or regulatory requirements

The latest version of this Privacy Policy will be published on the Maison Sole website.

When appropriate, we may also update the Last Updated date at the top of this page.

We encourage customers to review this Privacy Policy periodically.

Privacy Complaints

If you believe Maison Sole has handled your personal information improperly, please contact us first at:

support@maisonsole.me

Please explain:

• The nature of your concern
• The information involved
• Relevant order or account details, where applicable
• The resolution you are seeking

We will review the concern and respond within a reasonable period.

Depending on your country or region, you may also have the right to raise a privacy complaint with the relevant data protection or privacy authority.