Terms & Conditions

Using Maison Sole

Eligibility to Use Our Store

By using the Maison Sole website or placing an order, you confirm that you are legally capable of entering into a purchase transaction under the laws applicable to you.

If you are under the legal age required to enter into contracts in your jurisdiction, you may only use the Services with the involvement and authorization of a parent or legal guardian where permitted.

You may not use Maison Sole for any illegal or unauthorized purpose.

You must not use the website or Services in a way that violates applicable laws or the rights of another person.

General Conditions

Maison Sole may refuse, restrict, suspend, or cancel access to the Services where reasonably necessary, including in cases involving:

• Suspected fraud
• Unauthorized payment activity
• Abuse of our policies
• Security risks
• Illegal activity
• Repeated chargeback abuse
• Misuse of customer accounts
• Attempts to interfere with our website or systems

We aim to apply these measures reasonably and in good faith.

You may not reproduce, duplicate, copy, resell, exploit, or commercially use any substantial portion of our website, content, Services, or proprietary materials without permission, except where applicable law allows otherwise.

Website Availability

We aim to keep the Maison Sole website accessible and functioning properly.

However, we do not guarantee that the website or Services will always be:

• Uninterrupted
• Error-free
• Available at all times
• Free from technical interruptions

Temporary interruptions may occur because of:

• Maintenance
• Software updates
• Hosting problems
• Third-party service outages
• Security issues
• Network failures
• Circumstances outside our reasonable control

We may update, modify, suspend, or discontinue certain website features when reasonably necessary.

Accuracy of Website Information

We aim to provide accurate and current information about:

• Products
• Pricing
• Availability
• Sizing
• Shipping
• Promotions
• Store policies

However, occasional errors, omissions, delays, or inaccuracies may occur.

Maison Sole reserves the right to correct:

• Typographical errors
• Incorrect prices
• Incorrect descriptions
• Availability errors
• Shipping estimates
• Other inaccurate information

where reasonably necessary.

If an error materially affects an order you have already placed, we may contact you before proceeding.

Products & Orders

Product Information

Maison Sole makes reasonable efforts to describe and display products accurately.

Product pages may include:

• Images
• Descriptions
• Materials
• Sizes
• Colors
• Product details
• Availability information

However, actual appearance may vary slightly because of factors such as:

• Screen settings
• Lighting
• Photography
• Production variation
• Material variation
• Device display characteristics

Color displayed on a screen cannot be guaranteed to exactly match the physical product.

Product Availability

Products displayed on Maison Sole may be:

• Available in limited quantities
• Temporarily unavailable
• Discontinued
• Subject to supplier availability
• Updated or replaced over time

Displaying a product on our website does not guarantee that it will remain available indefinitely.

If an ordered product becomes unavailable before fulfillment, Maison Sole may contact you regarding available options.

These may include:

• Waiting for restock
• Selecting an alternative
• Modifying the order
• Cancelling the affected item
• Receiving a refund for the unavailable item

Pricing

Prices displayed on Maison Sole may change from time to time.

Unless otherwise stated, the price shown at checkout at the time your order is submitted is the applicable product price for that transaction.

We reserve the right to:

• Change product prices
• End promotions
• Modify discounts
• Correct pricing errors

before an order is accepted or fulfilled where reasonably necessary.

Pricing Errors

Occasionally, a product may be listed at an incorrect price due to a technical or human error.

If a significant pricing error affects your order, we may:

• Contact you to explain the error
• Offer you the option to proceed at the corrected price
• Cancel the affected item or order
• Issue a refund where payment has already been collected

We will not intentionally use pricing errors to mislead customers.

Placing an Order

When you place an order through Maison Sole, you agree to provide accurate and complete information.

This may include:

• Name
• Billing information
• Shipping address
• Telephone number
• Email address
• Product selections
• Size and variation choices

You are responsible for reviewing your order information before completing checkout.

Bulk and Wholesale Orders

Maison Sole may accept bulk, wholesale, or multiple-item orders.

These orders may involve different:

• Processing times
• Shipping arrangements
• Pricing
• Payment terms
• Return procedures

Customers interested in bulk purchases may contact Maison Sole before ordering.

Maison Sole reserves the right to review unusually large orders before fulfillment.

Accounts & Payments

Customer Accounts

Where customer account functionality is available, you are responsible for:

• Providing accurate account information
• Maintaining the confidentiality of your login credentials
• Restricting unauthorized access to your account
• Updating your information when necessary

Please contact us promptly if you believe your account has been accessed without authorization.

Maison Sole will never require you to provide your account password to customer support.

Payment Authorization and Verification

Orders may be subject to payment verification.

In some cases, Maison Sole or the payment provider may request additional verification before an order can be processed.

This may occur for reasons including:

• Fraud prevention
• Unusual payment activity
• High-value orders
• Billing mismatches
• Security checks

An order may be delayed or cancelled if payment cannot be verified.

Shipping Information

You are responsible for providing accurate shipping information.

Incorrect or incomplete shipping information may result in:

• Delay
• Failed delivery
• Return to sender
• Additional shipping costs

If you notice an address error, contact Maison Sole as soon as possible.

Changes may not be possible after the shipment has been dispatched.

Customs, Duties and Taxes

International orders may be subject to:

• Customs inspection
• Import duties
• VAT
• Taxes
• Handling charges
• Other government fees

Unless specifically stated otherwise during checkout, these charges may be the responsibility of the customer.

Maison Sole does not control charges imposed by customs or other government authorities.

Customers are responsible for understanding any applicable import requirements in their destination country.

For additional information, review our Shipping Policy.

Order Cancellation

If you wish to cancel an order, contact:

support@maisonsole.me

as soon as possible.

Cancellation may be possible if the order has not yet entered fulfillment or shipment processing.

Once an order has been dispatched, cancellation in transit may no longer be possible.

Further details are available in our Refund & Return Policy.

Communications & Privacy

Customer Communications

Maison Sole may contact you regarding:

• Order confirmation
• Payment
• Shipping
• Tracking
• Returns
• Refunds
• Customer support
• Account security
• Important policy or service updates

Transactional communications are separate from promotional marketing communications.

Marketing Communications

If you subscribe to marketing communications, Maison Sole may send information about:

• New products
• Promotions
• Special offers
• Store updates

You may unsubscribe from promotional emails at any time using the unsubscribe option included in the email or by contacting:

support@maisonsole.me

Unsubscribing from marketing messages does not prevent us from sending necessary transactional messages related to your order or account.

Third Parties & Content

Third-Party Services

Maison Sole may use third-party service providers to support functions such as:

• Payments
• Hosting
• Ecommerce infrastructure
• Search
• Email
• Analytics
• Address services
• Order tracking
• Customer support
• Shipping

Some functions may therefore be subject to third-party terms or privacy practices.

Maison Sole is not responsible for the independent policies or practices of third-party services that you choose to access directly.

Third-Party Links

Our website may contain links to third-party websites.

These websites are operated independently from Maison Sole.

We do not control and are not responsible for:

• Their content
• Their security
• Their privacy practices
• Their products
• Their services

You should review the applicable terms and policies before interacting with third-party websites.

Intellectual Property

Unless otherwise stated, content made available through the Maison Sole website may include protected intellectual property.

This may include:

• Website design
• Text
• Graphics
• Layout
• Original photography
• Logos
• Branding
• Software
• Store content

You may not reproduce, distribute, commercially exploit, or modify Maison Sole-owned content without authorization except where allowed by law.

Nothing in these Terms transfers ownership of Maison Sole intellectual property to you.

Third-Party Trademarks and Content

The Maison Sole website may refer to third-party names, trademarks, designs, products, or other materials.

Ownership of third-party intellectual property remains with the respective rights holders.

Use of a third-party name or reference on the website does not necessarily imply sponsorship, endorsement, partnership, authorization, or affiliation unless expressly stated.

User Content, Reviews and Feedback

If Maison Sole allows customers to submit:

• Reviews
• Photos
• Feedback
• Comments
• Product experiences
• Suggestions

you remain responsible for the content you submit.

You must not submit content that:

• Is unlawful
• Is fraudulent
• Violates another person’s rights
• Contains malware
• Contains abusive or defamatory material
• Contains personal information you are not authorized to disclose

Where you voluntarily submit content for publication, you grant Maison Sole a reasonable non-exclusive right to display, reproduce, adapt, and use that content in connection with operating and promoting the Storefront, subject to applicable law and any separate terms presented at submission.

Maison Sole may remove user-submitted content where reasonably necessary.

Fraud and Abuse

Maison Sole reserves the right to investigate suspected fraudulent or abusive activity.

This may include:

• Payment fraud
• Account misuse
• Chargeback abuse
• Return fraud
• False non-delivery claims
• Unauthorized use of payment methods
• Repeated abuse of promotions or policies

Where reasonably necessary, Maison Sole may:

• Request verification
• Suspend processing
• Cancel an order
• Restrict an account
• Refuse a fraudulent claim

This does not affect legitimate customer claims made in good faith.

Errors and Omissions

There may occasionally be errors or omissions relating to:

• Product descriptions
• Pricing
• Promotions
• Availability
• Shipping costs
• Delivery estimates
• Website content

Maison Sole may correct these errors when identified.

If an error affects an active order, we will take reasonable steps to communicate with the customer where appropriate.

Service Security

You must not attempt to:

• Circumvent website security
• Access restricted systems
• Introduce malicious code
• Interfere with website operation
• Exploit technical vulnerabilities
• Access another customer’s account

Maison Sole may suspend access in response to security threats.

Legal Terms

No Guarantee of Uninterrupted Service

Maison Sole does not guarantee that every website feature will operate continuously without interruption.

Technical problems may occasionally occur.

We will make reasonable efforts to maintain and restore the Services when practical.

Product Expectations

Maison Sole aims to provide accurate product information and appropriate quality control.

However, minor variation may occur in:

• Materials
• Finishing
• Colors
• Packaging
• Production details

where reasonably expected in physical goods.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

Events Outside Our Reasonable Control

Maison Sole may not be responsible for delays or failures caused by circumstances outside our reasonable control.

Examples may include:

• Natural disasters
• Severe weather
• War or civil unrest
• Government action
• Customs disruption
• Carrier disruption
• Internet or infrastructure outages
• Labor disputes
• Public health emergencies
• Major supply-chain interruptions

Where such events affect an order, we will make reasonable efforts to communicate available options.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the Services, material violation of these Terms, or infringement of another person’s rights.

This provision does not apply where responsibility cannot legally be imposed on you.

Suspension or Termination of Access

Maison Sole may suspend or terminate access to certain Services where reasonably necessary because of:

• Serious violation of these Terms
• Fraud
• Security risks
• Illegal activity
• Abuse of customer support or payment systems

Terms that by their nature should continue after termination will remain applicable where appropriate.

Changes to the Services

Maison Sole may modify:

• Website features
• Product availability
• Store functionality
• Supported payment methods
• Shipping options
• Other Services

over time.

We are not required to maintain every feature indefinitely.

Changes to These Terms

Maison Sole may update these Terms from time to time.

The latest version will be published on this page.

Where appropriate, the Last Updated date will be changed to reflect the latest revision.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms where permitted by applicable law.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent reasonably necessary.

The remaining provisions will continue in effect to the extent permitted by law.

No Waiver

If Maison Sole does not immediately enforce a provision of these Terms, that does not necessarily mean we have waived the right to enforce it later.

Entire Agreement

These Terms, together with the policies and terms incorporated by reference, constitute the agreement governing your use of the Maison Sole Services.

Relevant policies may include:

• Privacy Policy
• Shipping Policy
• Refund & Return Policy

Where a specific policy applies to a particular issue, that policy should be read together with these Terms.