Delivery guide

Delivery Information

Learn what happens after you place an order with Maison Sole — from processing and quality inspection to international shipping, tracking, customs and final delivery.

Your order journey

From confirmation to delivery

01 Order confirmed
02 Processing & inspection
03 Packaging
04 International dispatch
05 Customs / import
06 Local delivery
07 Delivered

At Maison Sole, we want you to understand what happens after you place an order and what to expect while your purchase is on its way.

Every order goes through preparation, quality inspection, packaging, international transportation, customs processing where applicable, and final delivery.

The information below explains each stage of the delivery process.

Preparation

Order Processing

After your payment has been successfully confirmed, your order enters processing.

Before shipment, our team prepares and reviews the products included in your order.

This process may include:

Confirming the product and selected size
Confirming color or variation
Checking order quantity
Reviewing visible product condition
Performing a pre-shipment quality inspection
Preparing the product for packaging
Confirming shipping information

Most orders are prepared for shipment within approximately 2–5 business days.

We understand that customers are eager to receive their purchases, but this preparation period helps us reduce order errors and identify visible issues before dispatch.

Processing times may occasionally be longer during:

Weekends
Public holidays
High-order-volume periods
Major promotions
Product sourcing delays
Additional quality checks

Processing time is separate from shipping time.

After dispatch

After Your Order Ships

Once your order has been prepared and dispatched, it enters the international delivery network.

Depending on your destination and shipping route, the package may pass through several stages, such as:

Maison Sole Order Preparation
International Dispatch
International Transportation
Destination Customs / Import Processing
Local Logistics Network
Final Delivery

The exact route may vary between orders.

Some shipments may also be transferred between different logistics providers before reaching the final local delivery carrier.

Estimated after dispatch

7–20 Business days Estimated, not guaranteed

Estimated Shipping Time

After dispatch, international delivery typically takes approximately:

7–20 business days

for many destinations.

This timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery times may vary because of:

Destination country or region
Shipping route
Customs clearance
Carrier availability
Public holidays
Weather
Local postal conditions
Remote-area delivery
Transportation disruptions

For more detailed country-specific estimates, please review our Shipping Policy.

Planning your order

Estimated Total Delivery Time

Your estimated total delivery time includes both order processing and transportation.

A typical order may therefore follow this timeframe:

Order Processing 2–5 business days

International Shipping Approximately 7–20 business days

Estimated Total Delivery Time

These timeframes are intended to help you plan your order but should not be treated as guaranteed arrival dates.

Flexible routes

Shipping Methods

Maison Sole may use different international shipping routes depending on:

Destination
Product
Carrier availability
Current logistics conditions
Delivery efficiency

Most standard orders use the shipping option available for the destination at the time the order is fulfilled.

If faster or alternative shipping options are available, they may be displayed during checkout or confirmed separately by our customer support team.

Do not assume that an expedited shipping option is available for every destination.

International delivery journey

Across borders, then closer to home

International Transportation

International packages may travel by air or through a combination of international logistics networks.

During this stage, tracking information may not always update continuously.

A package may be physically moving even when there has been no recent tracking scan.

This is particularly common while a shipment is:

Moving between international logistics hubs
Waiting for export processing
In international transit
Entering the destination country
Waiting for customs processing
Being transferred to a local delivery provider

Customs Processing

International shipments may pass through customs or import processing before entering the local delivery network.

The time required for customs clearance varies depending on:

Destination
Local customs procedures
Shipment volume
Documentation requirements
Import regulations
Customs inspections

Maison Sole does not control customs processing times.

Most shipments pass through normal delivery procedures, but customs processing may occasionally extend the estimated delivery time.

Local Delivery

After international transportation and any required customs processing are completed, the parcel is normally transferred into the destination's local delivery network.

At this stage, tracking may begin showing more frequent updates such as:

Arrival at local facility
Customs release
Transfer to local carrier
Out for delivery
Delivered

The final delivery provider may differ from the international logistics provider that handled the earlier stages of transportation.

Tracking & updates

Follow your parcel

Order Tracking

Once your package has been shipped and tracking information is available, Maison Sole will normally send a shipment notification to the email address used during checkout.

The notification may include:

Tracking number
Shipping provider
Tracking link
Shipment information

You can use this information to follow the progress of your package.

Depending on the shipping route, you may be able to track your shipment through:

The shipping provider's tracking system
A local delivery carrier
Maison Sole's order tracking page, where available
A supported third-party tracking service

Track your order

48–72 hours

When Will My Tracking Start Updating?

Tracking information may not appear immediately after a tracking number is created.

In many cases, the first tracking event appears within approximately:

48–72 hours

after shipment information is generated.

Occasionally, it may take longer.

This does not necessarily mean that there is a problem with your shipment.

The first update may only appear after the package reaches a particular logistics facility or receives its first carrier scan.

A pause does not mean lost

Why Is My Tracking Not Updating?

International tracking does not always update at every stage of transportation.

Temporary gaps in tracking may occur while the parcel is:

Traveling internationally
Moving between logistics hubs
Waiting for customs
Being transferred between carriers
Waiting for the next scan

A period without new tracking information does not automatically mean that a package has been lost.

If your tracking remains unchanged for an unusually long period, contact us and we will help review the available shipment information.

Tracking Shows Delivered but I Cannot Find the Package

If your tracking shows that the package has been delivered but you cannot locate it, please first:

Check around the delivery location
Ask household members
Check with reception or building management
Ask nearby neighbors where appropriate
Check whether the carrier left the parcel in a designated safe place
Contact the local delivery provider

If the package still cannot be located, contact Maison Sole.

Our team can review the available tracking and delivery information and help explain the next steps.

When something changes

Delayed, lost or damaged deliveries

Delayed Deliveries

Most packages arrive within their estimated delivery period, but occasional delays can happen.

Possible causes include:

Customs processing
Weather
Natural disasters
Carrier delays
Transportation interruptions
Public holidays
Peak shipping periods
Local postal delays
Remote delivery locations

If your package appears significantly delayed, contact:

support@maisonsole.me

Please include your:

Order number
Tracking number
Delivery country
Description of the issue

Our team will review the available shipment information.

Lost Packages

A shipment is not considered lost simply because tracking temporarily stops updating.

In cases of a significant delay, Maison Sole may need to review the shipment with the relevant logistics provider before determining whether the package has been lost.

If available shipping evidence confirms that a package has been lost in transit, we will review the appropriate resolution in accordance with our policies.

Depending on the circumstances, this may include:

Reshipment
Replacement
Refund where applicable

For complete terms, please review our Shipping Policy and Refund & Return Policy.

Damaged Packages

If your parcel arrives visibly damaged, please keep the packaging and take clear photos before disposing of anything.

Where possible, photograph:

The external package
Shipping label
Damaged packaging
Product packaging
The affected product

Then contact:

support@maisonsole.me

and include your order number and relevant photos.

Our team will review the case and explain the available options.

Before dispatch

Incorrect or Incomplete Shipping Addresses

Please review your shipping information carefully before placing an order.

Customers should ensure that the following information is correct:

Full name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Telephone number
Email address

If you notice an error after placing an order, contact us as soon as possible.

If the package has not yet been dispatched, we will do our best to update the information.

Once a package has entered the shipping network, address changes may no longer be possible.

Customs & import

Customs, Duties and Taxes

International orders may be subject to customs duties, VAT, import taxes, or other charges depending on the destination.

Maison Sole does not control fees imposed by local governments or customs authorities.

Unless otherwise stated during checkout, these charges may be the responsibility of the customer.

For more information, please review our Shipping Policy.

Good to know

Multiple Packages

Some orders may arrive in more than one shipment.

This can happen when:

Products are prepared separately
Different shipping routes are used
Package size or weight requires multiple parcels
A larger order is divided for logistics reasons

If this happens, you may receive multiple tracking numbers.

One parcel arriving before another does not necessarily mean part of the order is missing.

Customer care

Delivery Support

Our support does not end when your package is dispatched.

If you have questions about:

Shipment status
Tracking
Delivery estimates
Customs
Address problems
Delays
Lost shipments
Damaged packages

please contact:

Maison Sole Customer Support Email: support@maisonsole.me

Our team will review the information available and help explain the next steps.

What you can expect

What to Expect From Maison Sole

Our delivery approach is based on:

Careful order preparation
Pre-shipment quality inspection
Clear shipping information
Shipment tracking
Transparent delivery estimates
Practical support for significant delivery problems

International shipping occasionally involves factors outside the direct control of Maison Sole, particularly customs and third-party logistics networks.

Our goal is not to make unrealistic delivery promises, but to provide clear information and responsive support throughout the delivery process.

From order preparation to final delivery, Maison Sole is here to support your purchase.